Casa Candra Policies

Casa Candra Policies

• Check-in: 3:00 p.m.
  Check-out: 12:00 p.m.
  Quiet Hours: 10:00 p.m. – 8:00 a.m.
• Please do not remove towels or utensils from the property.
• Room cleaning service is available from 10:00 a.m. to 2:00 p.m.
• Please make sure your phone is set to the Puerto Vallarta time zone.
• Kindly avoid bringing glassware into common areas.
• If you’re traveling with a pet, please note they cannot be left unsupervised at any time. An additional cleaning fee will apply at the end of your stay.
• Guests are responsible for any damage to the room, common areas, linens, or kitchen items. Repair or replacement costs may be charged accordingly.
• The use of illegal substances, weapons, or misuse of the facilities is strictly prohibited.

Pet Policy

• Maximum of 2 small to medium-sized pets per room.
• For the well-being of all guests, pets may not be left unattended in the hotel at any time.
• Pets are not allowed in the pools or on beds, loungers, or sofas inside the rooms.
• In common areas, pets must remain on a leash, and owners are required to clean up after their pets.

Billing & Payments

• To confirm your reservation, a 50% deposit of the total stay is required. The remaining balance must be paid at check-in (cash, bank transfer, or card payment +4% commission for card transactions).
• Non-refundable policy: No refunds are available for cancellations, late arrivals, early departures, or no-shows.